When we book a pickup or delivery for you we reserve the truck and the team for that date in order to serve you. Cancellation of the service will result in a waste of labor and truck time. However, we understand that from time to time people have problems that require reschedule or cancellations. In these cases the client / donor will have to cover the costs associated with the cancellation.
Changes or cancellations of pickups:
Cancelling or reschedule up to 5 business days before the pickup – 100% refund.
Cancelling or reschedule between 4 business days and 2 business days before the pickup – 50% refund.
Cancelling or reschedule within 48 hours of pickup – 0% refund.
Changes or cancellations of deliveries:
All deliveries are final. we will not allow any changes or refunds after the delivery was booked. Please make sure that you are satisfied with the furniture you chose before signing the forms and paying for the delivery.