DONORS FAQ

How does the Furniture Depot work?

The JRCC Furniture Depot receives donations of used furniture items from community members. We work with over 60 social service agencies across the GTA and over 200 social workers, who refer clients to the Depot.

Who receives donated furniture?

Donated furniture is given to those in need in our community. These may include new immigrants, low income families, students, and individuals leaving a shelter or relocating to permanent housing. 95% of our clients are living under the poverty line.

Anyone who requires furniture is referred directly to the JRCC Furniture Depot by a case worker working with one of our social services agency partners.

What type of furniture do you accept?

The JRCC Furniture Depot accepts gently used furniture that is in usable condition with no missing parts, rips, or stains. Examples of furniture items include desks, tables, chairs, beds, mattresses, box springs, etc.

Why am I required to pay pick upfees for my donation?

The JRCC Furniture Depot provides furniture to those in need at no charge. Donated furniture is never resold. In order to continue providing free furniture to our clients, a below market “pick up” fee is charged for each donated item. This fee covers the cost of renting a truck and using professional movers. Each item has a specific pick up fee based on its size, weight, and difficulty of transporting.

Can I drop off my furniture myself?

You can drop off gently used mattresses directly at our warehouse by appointment only, located at 1416 Centre Street, Thornhill, Ontario. Please set an appointment here.

How far in advance should I request a pick up?

A minimum of 48 hours is required for a pick up/self drop off to be scheduled and is based on availability. We strongly advise that you notify us 2 weeks in advance of your donation, so that we may ensure a timely pick up.

Which payment methods do you accept?

You may pay for pick up by credit card. Payment must be made at the time of booking appointment.

What is your cancellation policy?

When we book a pickup for you, we reserve the truck and the team for that date in order to serve you. Cancellation of the service will result in a waste of labor and truck time. However, we understand that from time to time people have problems that require reschedule or cancellations. In these cases the client / donor will have to cover the costs associated with the cancellation.

Cancelling or reschedule up to 5 business days before the pickup – 100% refund.

Cancelling or reschedule between 4 business days and 2 business days before the pickup – 50% refund.

Cancelling or reschedule within 48 hours of pickup – 0% refund.

Will I receive a tax receipt for my donation?

Yes, the JRCC Furniture Depot will issue an in-kind tax receipt for the scheduled value of each donated item.

What are other ways I can get involved?

We are always looking for volunteers for programs run by JRCC Cares. We also offer opportunities for corporate volunteering and donations. Contact us to learn more.