When we book a pickup or delivery for you we reserve the truck and the team for that date in order to serve you. Cancellation of the service will result in a waste of labor and truck time. However, we understand that from time to time people have problems that require reschedule or cancellations. In these cases the client / donor will have to cover the costs associated with the cancellation.
Cancelling or reschedule up to 5 business days before the delivery / pickup – 100% refund.
Cancelling or reschedule between 4 business days and 2 business days before the delivery / pickup – 50% refund.
Cancelling or reschedule within 48 hours of delivery / pickup – 0% refund.